Questions

Frequently Asked Questions

How Do I Book ?

Make contact with us, either by phone, email or call in to see us. We will take the necessary details
and prepare contracts for you to sign.

Do I Need A Guarantor ?

A UK based guarantor is required for tenancies. This is usually a parent or guardian. Overseas
students who cannot provide a UK based guarantor are unable to pay the rent in instalments.

How long is the tenancy for ?

At Brunel Court, our tenancies run for 44 or 51 weeks.

How do I pay my rent ?

We usually request post dated cheques, which we will hold on your behalf until the due date.
Alternatively a direct debit may be arranged or a credit card payment can be made.

Can I live with my friends ?

Provided you advise us at the time of booking and we have availability, we will always try and
accommodate such request.

Do I need to pay a deposit ?

No, we don’t require a deposit, but any damages found at the end of the tenancy would be invoiced to
you/your guarantor.

Can I Terminate My Contract After Signing It ?

No, the contract is binding, so you must be comfortable with it before you sign it. Notwithstanding
this, should you find a suitable successor for your room, we would be happy to assign the contract.
We will always help to try to find someone to take over your tenancy in these circumstances.

Are There Any Other Bills ?

No, your rent covers all power, heating and water charges.

Is Broadband Included In My Rent ?

Yes, a new 100MB hardwired service is installed, and wifi is also to be maintained. The service
includes internet tv and skpe, and the size of service may be increased to up to 100MB subject to
extra charge.

Can I Move In Before My Tenancy?

Yes but only subject to availability, although this is generally not a problem. Additional rent would
be payable pro rata on how early you would want to move in.

Do I Need A TV Licence ?

Yes, if you own a TV you would be responsible for obtaining and paying for a television license.
Further clarification is available from www.tvlicencing.co.uk

Can I Park On Site ?

There is a limited number of parking spaces available on site at an additional cost. Should you need
a space, please book one when making your reservation.

Do I Need Insurance ?

Often students are covered by their parent’s household insurance. We would always advise on cover
being taken out independently, however, and great rates have been negotiated with the following
providers; Endsleigh.co.uk Cover4students.com.

Is There Security On Site ?

Yes during the day our management and maintenance team is on site and throughout the evening and
night there is full time security. The building is extensively covered by CCTV to further enhance
security.

Is There A Fire Alarm ?

Yes there is a fire alarm and emergency lighting is fitted throughout the property and is tested
every week. Fire drills are undertaken at the start of the year and we liaise closely with the local
fire brigade to hold welcome meetings to discuss fire safety and emergency procedure with our
tenants.

How do I get post ?

We have dedicated mail boxes for you at reception and reception staff are happy to accept parcels for
you. Collections can be made for you during the working day.

Does my flat get cleaned ?

No, you are responsible for the cleaning of your own room and tenants who share living rooms and
kitchens are jointly responsibility for keeping these shared areas clean. We clean corridors,
stairs, common areas, gym etc.

Is Bedding Supplied ?

No. Normally – students usually bring their own. This is something we can assist with if help is
needed however.

Is There Any Curfew ?

No – you can come in whenever you wish.

Anything Else ?

We hope this is a fairly exhaustive list, but should you have any queries, don’t hesitate to get in
touch via the contact us page.